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Privacy Policy
This Privacy Policy explains how Lex Casino may handle information relating to players and visitors to its website. It describes the types of information that may be collected, the reasons it may be used, how cookies work, and the choices available to you. We aim to handle personal information carefully, transparently and only for appropriate business, security and legal purposes.
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1. About this Privacy Policy
This Privacy Policy applies to personal information provided to Lex Casino or collected when you visit, register with, or use the website and related online services. Personal information means information that identifies you, or information that could reasonably be connected with you. The information handled will depend on how you interact with the website, whether you open an account, which services you use, and the choices you make about communications and cookies.
Quick links
By using the website, you acknowledge that information may be collected and used as described here, subject to any rights available to you under applicable privacy requirements. This policy should be read together with the website’s other terms and notices. If you do not want information collected through optional cookies or used for marketing, you can adjust available settings, change your browser preferences, or contact us using the details in the data rights section.
This policy may be updated from time to time to reflect changes to the website, the services offered, technology, security practices or privacy requirements. The latest version will be made available on the website. Where appropriate, important changes may be brought to your attention through the website or by other suitable means. You should review this page periodically so that you remain aware of how information may be handled.
Information relating to other people
You should only provide personal information about another person where you are authorised to do so and where the information is accurate. If you provide information on someone else’s behalf, you should make sure they understand that their information may be handled as described in this policy.
2. Information we may collect and why we use it
The information collected by an online casino may come directly from you, from your use of the website, or from service providers and verification sources used to support account, payment, security and compliance processes. We seek to collect information that is reasonably necessary for the relevant purpose.
Account and contact details
When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and information about your communications with us. This information may be used to create and administer your account, provide requested services, respond to questions, maintain records, personalise parts of the service and communicate with you about account activity.
Identity and verification information
To help confirm identity, age and eligibility, we may request verification information and documents. These may include information shown on identity documents, details needed to verify your account, and information relevant to security or risk checks. Verification information may be used to prevent impersonation, unauthorised access, fraud, money laundering, misuse of the service and other prohibited activity. It may also be used to meet legal and operational obligations that apply to online gambling services.
Payment and transaction information
We may handle information about deposits, withdrawals, wagering activity, account balances, payment methods, transaction history and related records. Payment details may be processed through payment providers, and the information we receive may vary according to the payment method used. Transaction information helps us operate the account, process requested payments, investigate disputed or unusual activity, provide support, manage financial records and meet legal or security requirements.
Device, usage and cookie information
When you use the website, technical information may be recorded, including an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location inferred from technical information, access times, referring pages and interaction information. This information may be used to keep the website working, remember preferences, understand how the service is used, identify technical problems, monitor performance and detect suspicious or unauthorised activity.
Main purposes for handling information
- Opening, maintaining and securing your player account.
- Providing the website, account functions and requested services.
- Checking identity, age, eligibility and account information.
- Processing deposits, withdrawals and other account transactions.
- Preventing fraud, financial crime, abuse, collusion and unauthorised access.
- Responding to enquiries, complaints, support requests and account issues.
- Maintaining records and meeting applicable legal, regulatory and responsible gambling obligations.
- Improving website performance, usability, security and customer communications.
- Sending service messages and, where permitted and selected, marketing communications.
3. Cookies and similar technologies
Lex Casino may use cookies and similar technologies to support the website. A cookie is a small text file or similar item stored on your device. Some cookies are needed for core functions, such as keeping a session active, remembering selected settings, supporting account security and helping pages operate correctly. Other cookies may help us understand website use, measure performance or remember preferences.
Depending on the website features in use, cookies may also help identify unusual activity, prevent repeated security checks where appropriate, or show information that is more relevant to your visit. Cookies can be session-based, meaning they expire when you close your browser, or they can remain on your device for longer. The information collected through cookies may be combined with other technical or account information where this is necessary for the relevant purpose.
You can manage or restrict cookies through your browser settings. Most browsers allow you to review, delete or block cookies, and some allow you to receive a notification before a cookie is stored. If you block essential cookies, parts of the website or account service may not work correctly. Browser settings can also affect whether your preferences are remembered. You should check your browser’s help information for instructions on managing cookies on your device.
We may also use links, tools or content provided by third parties. Those third parties may have their own privacy and cookie practices. You should review their notices where relevant. We do not control the privacy practices of websites that can be reached through external links, and visiting another website is subject to that website’s own terms and policies.
4. Sharing, security and retention
Information may be shared where reasonably necessary to operate the website, provide services, protect players and comply with applicable requirements. For example, information may be made available to service providers that support hosting, technology, customer support, identity verification, payment processing, fraud prevention, security, communications, auditing or record management. These providers should receive only information relevant to the services they provide and are expected to handle it appropriately.
Information may also be disclosed where required or permitted for legal, security or protection purposes. This may include responding to a valid request from an authorised public body, investigating suspected fraud or unlawful activity, enforcing website terms, protecting the rights and safety of players or other people, or addressing a dispute. Information may be transferred or accessed in other locations where service providers operate. Where this occurs, appropriate steps should be taken to protect the information and limit its use to relevant purposes.
Security measures
We use reasonable administrative, technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections, staff guidance and procedures for handling security events. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login information private and contact support promptly if you believe your account has been accessed without permission.
How long information is kept
Information is kept for as long as reasonably necessary for the purpose for which it was collected, to operate the account, resolve enquiries, protect the service, manage disputes and maintain business records. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and record-management considerations.
Closing an account does not automatically remove every record connected with it. Information may need to remain available for security investigations, responsible gambling processes, fraud prevention, financial records, dispute handling or other obligations. Where information is retained, access and use should remain limited to the purpose for which it is required.
5. Your privacy choices and data rights
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights are not always absolute and may be subject to verification, legal duties, security requirements or the need to protect other people’s information. We may ask for reasonable information to confirm your identity before responding to a request.
Requests you may make
- Access the personal information we hold about you and receive an explanation of how it is used.
- Ask for inaccurate, incomplete or out-of-date information to be corrected.
- Ask for your personal information to be deleted where there is no continuing reason or legal requirement to keep it.
- Withdraw consent to marketing communications at any time.
- Ask questions about the handling, sharing or security of your information.
- Raise a concern if you believe your information has not been handled appropriately.
To exercise your data rights, including access, correction or deletion, or to withdraw consent to marketing, contact support@lex-casino.best. Please describe your request clearly and include enough information for us to understand what you are asking about. Do not send unnecessary payment details, passwords or sensitive documents by email. If identity verification is needed, we will explain the next steps through an appropriate process.
Withdrawing consent to marketing will not affect service messages that are necessary for your account, transactions, security or other important operational matters. You can also use an unsubscribe option in a marketing message where one is provided. A request to delete information may not be completed where records must be retained for a period required by law, where information is needed to prevent fraud or protect the service, or where another valid reason for retention applies.
Questions and complaints
If you have a privacy question, believe information is inaccurate, or are concerned about the way your information has been handled, contact support@lex-casino.best. We will review the matter and provide a response through the contact method available to us. Providing clear details, relevant dates and the account information needed to locate the issue can help us assess your request efficiently.
This Privacy Policy is intended to give players a clear general explanation of information handling at Lex Casino. Specific notices may apply to particular features, promotions, verification processes or third-party services. Where a specific notice conflicts with this policy, the more specific notice may apply to the relevant activity.
