Responsible Gaming

Lex Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to earn money, solve financial problems or manage difficult emotions.

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Gamble for entertainment

Gambling involves risk, and outcomes are not guaranteed. Games are designed to produce uncertain results, so no system, pattern or strategy can ensure a win. A previous result does not make a particular outcome more likely, and a losing run does not mean that a win is due. Making decisions based on these assumptions can lead to greater losses.

Quick links

Gamble for entertainment Use limits and account controls Recognise when gambling may be causing harm Support, privacy and responsible account use

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment cost, similar to the cost of another leisure activity. Only use money that is available after essential expenses have been paid. Do not use money set aside for rent, bills, food, education, medical needs or other important commitments.

Healthy gambling habits

Set a spending limit before you begin and stop when that limit is reached.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from your everyday budget and financial obligations.
Never gamble with borrowed money, credit intended for essential expenses or money belonging to someone else.
Do not chase losses by increasing your stakes or playing for longer.
Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
Do not gamble to make an income or to recover financial difficulties.
Keep gambling private and transparent enough that it does not cause problems with family, work or other responsibilities.
Remember that stopping is always an appropriate choice, whether you are winning or losing.

Only gamble when you are legally permitted to do so and meet the applicable minimum age requirements in your Australian state or territory. Gambling should never be available to children or young people. Parents and carers should take reasonable steps to protect payment details, devices and account access from anyone under the legal age.

Use limits and account controls

Planning in advance can make it easier to stay in control. Depending on the services and features available, account tools may help you manage deposits, spending, session length or access to gambling. Read the information shown when you select a tool, including whether the setting applies immediately, how long it lasts and whether it can be changed.

Practical steps before playing

Work out an entertainment budget that does not affect essential living costs.
Choose a regular time period for that budget and avoid adding more money after it has been used.
Set an account limit where the relevant option is available.
Use reminders, breaks or session controls to avoid playing for longer than planned.
Keep a simple record of deposits, withdrawals, time spent and overall results.
Review your gambling activity regularly and reduce or stop if it is becoming difficult to manage.
Turn off promotional communications if they encourage you to play when you would rather take a break.

Limits are most effective when they are chosen before a gambling session begins. A limit should be realistic, affordable and based on your personal circumstances. It should not be increased simply because you are losing or because you believe a win is likely. If you find yourself changing limits repeatedly, bypassing controls or looking for ways to continue after reaching a limit, take that as a warning sign and stop to seek support.

You can also reduce access outside your account. Consider removing saved payment methods, using device or website blocking tools, and asking your financial institution whether gambling transaction controls are available. These measures may not be suitable for every person or account, so check how they work and whether they can be reversed.

Taking a break or closing an account

If you want to stop for a period, use a time-out or other break option where available. If you believe you need to stop gambling altogether, ask about self-exclusion or account closure. Self-exclusion is intended to restrict access for an agreed period or on a longer-term basis, according to the applicable process. Do not create another account or use another person's account to avoid a restriction.

Account restrictions may affect access to services, promotions and account activity. Read the relevant terms before requesting a break, self-exclusion or closure. If you are unsure which option is appropriate, choose the strongest restriction that matches your circumstances and ask for independent advice.

Recognise when gambling may be causing harm

Problem gambling can affect people in different ways. It may develop gradually, and a person may not recognise the impact until money, relationships, health or work have already been affected. You do not need to wait for a serious crisis before taking action. Concern about your gambling is itself a good reason to pause and seek support.

Possible warning signs

Spending more time or money gambling than you intended.
Trying to win back losses by gambling again or increasing your stakes.
Feeling unable to stop, cut down or take a planned break.
Borrowing money, selling possessions or using essential funds to gamble.
Hiding gambling, losses, transactions or account activity from people close to you.
Feeling restless, irritable or anxious when you cannot gamble.
Thinking about gambling during work, study, family time or other important activities.
Missing bills, appointments, work, study or social commitments because of gambling.
Using gambling to escape stress, loneliness, sadness or other difficult feelings.
Arguing with family or friends about gambling or becoming distant from them.
Feeling shame, guilt, hopelessness or distress after gambling.
Returning to gambling soon after deciding to stop.

If any of these signs apply, stop gambling and take practical steps immediately. Log out, use available account restrictions, remove access to payment methods and tell someone you trust what is happening. A trusted person may be able to help you protect your money, review your commitments and keep you accountable while you seek further assistance.

Independent help can come from a qualified health professional, financial counsellor, gambling support service or another organisation that assists people affected by gambling. Support is available for the person gambling as well as partners, family members and friends. An adviser can help you understand your options, prepare a plan, manage financial pressure and address stress or other concerns.

If gambling has contributed to immediate financial, relationship or mental health concerns, seek urgent assistance from an appropriate local health, community or emergency service. If you feel unsafe or are concerned that you may harm yourself or someone else, move away from gambling, contact local emergency support and stay with a trusted person if possible.

Support, privacy and responsible account use

If you have a question about responsible gambling, account controls, a break or self-exclusion, use the available support channel shown on the Lex Casino website or in your account. Support staff may explain the available process and direct you to suitable information. They cannot remove the risks of gambling or guarantee a particular result, so independent advice may also be appropriate.

Your responsibilities

Provide accurate information when requested and keep your account details secure.
Do not share your password, payment details or account access with another person.
Tell the operator if you believe someone under the legal age has accessed your account.
Use only payment methods that you are authorised to use.
Do not attempt to bypass account limits, self-exclusion or other safety controls.
Review account activity and report anything that appears incorrect or unauthorised.
Ask for help as soon as gambling stops feeling affordable, enjoyable or manageable.

Responsible gambling information may involve personal details about your account, limits, transactions or support request. Any information provided for these purposes should be handled in line with the applicable privacy information and legal requirements. Avoid sharing more personal information than is needed, and use the official account or website channel when discussing sensitive matters.

Responsible gambling tools are not a substitute for personal judgement or professional support. Technical controls can help create distance from gambling, but they may not address financial, emotional or relationship issues on their own. Combining account restrictions with a personal budget, support from someone you trust and independent advice can provide a stronger plan.

Lex Casino encourages players to make informed choices and to stop when gambling no longer fits within their budget or wellbeing. There is no need to justify taking a break. Choosing not to gamble, closing an account or asking for help are all responsible decisions.